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Definitions
Sanova Web Solutions ("Sanova," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:
- Visit our website
- Contact us
- Request a quote
- Submit an inquiry
- Become a client
- Communicate with us
- Purchase services from us
- Otherwise interact with Sanova Web Solutions
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Sanova Web Solutions.
We aim to collect only the information reasonably necessary to operate our business, communicate with prospective and existing clients, provide our services, and maintain our website.
Information You Provide to Us
You may provide personal information when you contact us, submit a website form, request a quote, become a client, or communicate with us.
This information may include:
- First and last name
- Email address
- Telephone number
- Business name
- Business website
- Company information
- Project requirements
- Budget information
- Messages and correspondence
- Website content
- Billing information
- Invoice information
- Files, images, logos, or documents you provide
- Other information you voluntarily provide
Please avoid submitting sensitive personal information unless it is necessary for us to provide the service you are requesting.
2. Contact and Inquiry Forms
When you submit a contact, project inquiry, quote request, or other form through our website, we may collect the information entered into that form.
For example, a project inquiry may request information such as:
- Your name
- Email address
- Phone number
- Business information
- Details about your project
- A message describing what you need
We use this information to:
- Respond to your inquiry
- Determine whether we can assist with your project
- Prepare estimates or proposals
- Communicate about our services
- Schedule consultations
- Maintain records of prospective client communications
Submitting an inquiry does not automatically subscribe you to marketing communications.
3. Client Information
If you become a Sanova Web Solutions client, we may collect additional information necessary to manage and complete your project.
This may include:
- Contact information
- Business information
- Project requirements
- Contracts and agreements
- Proposals
- Invoice and payment records
- Project communications
- Domain information
- Website account information
- Content and digital assets
- Technical information
- Access credentials provided for project purposes
We use this information to provide the services you have requested and manage our business relationship with you.
4. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics services, or other technology providers.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate geographic location
- Referring website
- Pages visited
- Date and time of visits
- Time spent on pages
- Website interactions
- Screen or device characteristics
- Technical error information
This information helps us understand how our website is being used and allows us to improve its performance, security, content, and user experience.
How We Use Information
5. Purposes for Collecting Personal Information
Sanova Web Solutions may use personal information for purposes including:
- Responding to inquiries
- Providing quotes and proposals
- Communicating with prospective clients
- Providing website design and development services
- Managing client projects
- Processing and maintaining payment records
- Providing customer support
- Managing contracts and agreements
- Delivering completed projects
- Maintaining client relationships
- Improving our website
- Measuring website performance
- Understanding how visitors use our website
- Preventing fraud, abuse, and security incidents
- Maintaining business and accounting records
- Complying with legal obligations
- Establishing, exercising, or defending legal rights
We will not knowingly use personal information for an unrelated purpose without appropriate authorization or another lawful basis.
6. Consent
Where consent is required, we seek to obtain meaningful consent before or at the time personal information is collected.
Consent may be express or implied depending on:
- The circumstances
- The sensitivity of the information
- The reason the information is being collected
- Your reasonable expectations
For example, when you submit a contact form asking us to contact you about a website project, you are providing information for the purpose of allowing us to respond to your inquiry.
Where required, you may withdraw your consent to certain uses of personal information, subject to legal, contractual, or operational restrictions.
Data Storage & Security
18. Where Information May Be Stored
Sanova uses third-party technology and cloud service providers to operate its business.å
As a result, personal information may be processed or stored on servers located:
- In Canada
- In the United States
- In other countries where our service providers operate
When information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is processed.
Sanova takes reasonable steps to select service providers appropriate for the information and services involved.
19. Security
We take reasonable administrative, technical, and organizational measures to protect personal information against risks such as:
- Unauthorized access
- Loss
- Theft
- Misuse
- Unauthorized disclosure
- Alteration
- Destruction
Depending on the information involved, safeguards may include:
- Secure hosting
- Encryption
- HTTPS
- Password protection
- Access controls
- Multi-factor authentication where available
- Secure third-party providers
- Limited access to client information
- Secure development practices
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
20. Account Credentials
Clients may occasionally provide temporary access to accounts required for website development.
Examples may include:
- Domain accounts
- Hosting accounts
- Analytics accounts
- Email platforms
- CRM systems
- Booking systems
- Website platforms
We use those credentials only as reasonably necessary to provide the requested services.
Clients should use secure passwords and enable multi-factor authentication whenever available.
Where possible, we recommend granting separate user or collaborator access rather than sharing primary account passwords.
Clients may revoke Sanova's access once the project no longer requires it.
Data Retention
21. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, contractual, tax, accounting, dispute-resolution, security, or legal purposes.
Different types of information may be retained for different periods.
For example, we may retain:
- Project records
- Contracts
- Proposals
- Invoices
- Payment records
- Business correspondance
- Client project information
for a reasonable period after a project is completed.
Information that is no longer reasonably required will be deleted, anonymized, or securely disposed of where appropriate.
22. Unsuccessful Project Inquiries
If you contact Sanova but do not become a client, we may retain your inquiry and related correspondence for a reasonable period for:
- Follow-up
- Business records
- Preventing duplicate inquiries
- Responding if you contact us again
- Resolving disputes
You may contact us if you have questions about information retained in connection with an inquiry.
Marketing Communications
23. Marketing Emails
Submitting a contact form or requesting a quote does not automatically mean you have subscribed to promotional email marketing.
If Sanova sends commercial marketing communications, we will do so in accordance with applicable requirements.
Where required, marketing emails will include a method for recipients to unsubscribe.
24. Unsubscribing
If you receive promotional communications from Sanova and no longer wish to receive them, you may use the unsubscribe option provided in the message or contact us directly.
Unsubscribing from marketing messages does not necessarily prevent us from sending transactional or business communications that are required to manage an active inquiry, contract, invoice, or client project.
Your Privacy Rights
25. Accessing Your Personal Information
Subject to applicable law, you may request information about the personal information Sanova holds about you.
You may also ask for access to personal information under our control.
Before providing information, we may need to verify your identity.
Certain information may be withheld where permitted or required by law.
26. Correcting Your Information
If you believe personal information we maintain about you is inaccurate or incomplete, you may contact us and request that it be corrected.
We may request information necessary to verify the correction.
27. Withdrawing Consent
Where we rely on your consent, you may request to withdraw that consent, subject to applicable legal, contractual, or operational restrictions.
Depending on the information and service involved, withdrawing consent may affect our ability to provide certain services.
28. Requesting Deletion
You may contact us to request deletion of personal information we hold about you.
We will assess requests in accordance with applicable legal obligations and legitimate business requirements.
We may need to retain certain information for purposes such as:
- Accounting
- Tax records
- Contracts
- Legal obligations
- Dispute resolution
- Fraud prevention
- Establishing or defending legal rights
Where information must be retained, we will limit its continued use to appropriate purposes.
Children's Privacy
29. Children's Information
Sanova Web Solutions provides professional website services to businesses and is not designed or directed toward children.
We do not knowingly seek to collect personal information directly from children through our website for the purpose of providing our business services.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation.
External Websites
30. Links to Third-Party Websites
Our website may contain links to third-party websites or services.
Sanova does not control the privacy practices, content, or security of external websites.
Visiting a third-party website is subject to that organization's own terms and privacy policies.
We encourage users to review the privacy policies of external services before providing personal information.
Client Websites
31. Websites We Build For Clients
Sanova Web Solutions builds websites for other businesses.
After a client website has been completed and handed over, the client is generally responsible for the privacy practices of their own website.
A client's use of:
- Contact forms
- Analytics
- Cookies
- Customer accounts
- E-commerce
- Marketing systems
- User data
- Other website functionality
may require that client to maintain its own privacy policy and privacy practices.
Sanova's Privacy Policy does not automatically apply to websites owned by our clients.
32. Personal Information Processed on Behalf of Clients
During website development or support, Sanova may occasionally have access to personal information controlled by a client.
Where this occurs, we will use that information only as reasonably necessary to perform the requested services or as otherwise permitted by the applicable agreement and law.
The client remains responsible for ensuring that it has appropriate authority to collect and provide access to that information.
Privacy Incidents
33. Data Breaches
Despite reasonable safeguards, privacy or security incidents can occur.
If Sanova becomes aware of a breach involving personal information under our control, we will assess the incident and take reasonable steps to:
- Contain the incident
- Investigate what happened
- Reduce potential harm
- Secure affected systems
- Determine whether notification or reporting olbigations apply
Where required by applicable law, affected individuals and relevant authorities will be notified.
Changes to This Privacy Policy
34. Policy Updates
Sanova Web Solutions may update this Privacy Policy from time to time as:
- Our services change
- Our website changes
- Technology changes
- Service providers change
- Our business practices evolve
- Legal or regulatory requirements change
The effective date at the top of this page indicates when this Privacy Policy was most recently updated.
Material changes may also be communicated through our website where appropriate.
Contact Us
35. Privacy Questions and Requests
If you have questions about this Privacy Policy, how your personal information is handled, or would like to make an access, correction, deletion, consent, or privacy-related request, please contact:
Sanova Web Solutions
Hamilton, Ontario, Canada
Email: sanovasoftwareinc@gmail.com
Please include enough information for us to understand and respond to your request.
We may need to verify your identity before providing access to or making changes to personal information.
36. Privacy Complaints
If you have a concern about how Sanova Web Solutions has handled your personal information, please contact us first so that we have an opportunity to investigate and respond.
We take privacy concerns seriously and will make reasonable efforts to address legitimate concerns.
Where applicable, individuals may also have the right to contact the appropriate Canadian privacy regulator regarding unresolved privacy concerns.
Governing Privacy Requirements
Sanova Web Solutions operates from Ontario, Canada and handles personal information in accordance with applicable Canadian privacy requirements.
This Privacy Policy is intended to describe our general privacy practices and does not limit any rights or obligations that may apply under applicable law.